Executive summary

TechKopra partnered with UB Freight to digitally transform freight forwarding.

The transformation reduced dependency on disconnected systems and manual coordination while enabling real-time operational visibility, multi-country workflow synchronization, customer-facing tracking, and scalable freight operations across NZ, Fiji, and Australia.

Snapshot

Client

Hudson Dental Lab (hudsondentallab.com)

Services footprint

Crowns & bridges, veneers, partial & complete dentures, implants, orthodontics

Users impacted

Dentists, office managers, lab CAD/CAM, production, admin

Scope

Case intake & Rx portal, IOS scans (STL/PLY/OBJ), CAD workflow, production tracking, notifications, delivery tracking

Integrations

Intraoral scanners, CAD software, shipping/tracking

Engagement model

MVP → phased rollouts → support & enhancements

The challenge

  • Freight forwarding, transportation, warehouse, and dispatch functions operated across disconnected systems and processes.
  • Lack of real time visibility across shipment lifecycle, delivery status, POD tracking, and operational performance.
  • Operational teams relied heavily on phone calls, emails, and manual follow-ups to manage daily activities.
  • Growing operations across New Zealand, Fiji, and Australia increased coordination challenges and process inconsistencies.
  • Increasing shipment volumes required a centralized platform capable of synchronizing end to end logistics workflows.

Our approach

  • Unified freight forwarding, transportation, warehouse, dispatch, and customer workflows within a single operational platform.
  • Established real time visibility across shipment lifecycle, delivery milestones, operational status, and customer tracking.
  • Digitized logistics processes to reduce manual effort, improve communication, and streamline operational execution.
  • Standardized workflows and reporting to support growing operations across New Zealand, Fiji, and Australia.
  • Connected warehouse systems, logistics partners, driver operations, and reporting ecosystems into a synchronized environment.

Solution

1) Unified Logistics Management Platform
Implemented a centralized ecosystem connecting freight forwarding, transportation, warehouse, dispatch, and customer operations.
2) Real Time Shipment Tracking & Visibility
Enabled end to end visibility across shipment lifecycle, operational status, POD tracking, and customer updates.
3) Warehouse & Dispatch Optimization
Digitized warehouse operations, dispatch workflows, scanning processes, and operational coordination.
4) Driver Mobility & Field Operations
Equipped drivers with mobile tools for job execution, status updates, POD capture, and operational communication.
5) Reporting & Operational Intelligence
Established centralized reporting, performance dashboards, and operational analytics to support informed decision-making.
6) Customer Portal & Self Service Experience
Provided customers with shipment visibility, status tracking, document access, and streamlined communication through a centralized digital experience.

Impact

0%
Turnaround time reduction (first 90 days)
0%
Remake rate reduction (first 120 days)
0%
Decrease in “status check” calls (first 60 days)
KPI Before After Source Timeframe
Avg. turnaround 2 10% Production logs first 90 days
Remake rate 2 10% QC records first 120 days
Status Call 2 10% Portal events first 60 days
0+
Years of delivery (and counting)
0+
Startups & brands served
0%
Repeat-client ratio
0%
Senior/lead practitioners

Screenshots

What's next

Intelligent Workflow Automation
Expanding workflow automation to further improve operational efficiency and reduce manual coordination.
Data Driven Operational Intelligence
Leveraging advanced analytics and operational intelligence to support faster, data driven decision making.
Scalable Logistics Ecosystem Growth
Scaling the logistics ecosystem with enhanced customer experiences, integrations, and future ready infrastructure.
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