Executive summary

We implemented a digital-first lab workflow—unifying Rx intake and IOS files, standardizing CAD handoffs, and adding production visibility and case communication. The result: fewer remakes, faster turnarounds, and clearer status for doctors and staff. Metrics below are placeholders until final validation.

Snapshot

Client

Hudson Dental Lab (hudsondentallab.com)

Services footprint

Crowns & bridges, veneers, partial & complete dentures, implants, orthodontics

Users impacted

Dentists, office managers, lab CAD/CAM, production, admin

Scope

Case intake & Rx portal, IOS scans (STL/PLY/OBJ), CAD workflow, production tracking, notifications, delivery tracking

Integrations

Intraoral scanners, CAD software, shipping/tracking

Engagement model

MVP → phased rollouts → support & enhancements

The challenge

  • Rx, photos, and IOS files arrived via multiple channels—slowing triage and risking version mismatch.
  • CAD handoffs varied by scanner/CAD vendor, increasing back-and-forth and rework.
  • Production lacked a single view of case status, priorities, and handoffs across teams.
  • Doctors wanted clearer status and predictable delivery dates with fewer phone calls.

Our approach

  • Normalize intake: one portal for Rx, IOS files, photos, and notes with standard metadata.
  • CAD-ready pipeline: consistent file formats and structured case data for fewer clarifications.
  • Production visibility: lane-based queues, checkpoints, and audit trails.
  • Doctor communication: automated status updates, delivery estimates, and secure links.

Solution

1) Case intake & Rx portal
Doctors submit Rx, upload IOS files (STL/PLY/OBJ), add photos/shade, and receive case numbers immediately.
2) IOS → CAD workflow
Standardized handoffs into CAD with templates, margin checks, and request flags for clarifications.
3) Fixed, removable, implant, orthodontic lanes
Crown/bridge, veneers, dentures/partials, implant restorations, aligners/nightguards—each with tailored checkpoints.
4) Production & QC
3D print/mill queues, nesting, material lots, QC sign-offs, remake capture with reasons and photos.
5) Communication & delivery
Automated notifications, secure case links, label generation, and delivery tracking.

Impact

0%
Turnaround time reduction (first 90 days)
0%
Remake rate reduction (first 120 days)
0%
Decrease in “status check” calls (first 60 days)
KPI Before After Source Timeframe
Avg. turnaround 2 10% Production logs first 90 days
Remake rate 2 10% QC records first 120 days
Status Call 2 10% Portal events first 60 days
0+
Years of delivery (and counting)
0+
Startups & brands served
0%
Repeat-client ratio
0%
Senior/lead practitioners

Screenshots

What's next

Deeper scanner/CAD integrations and automated Rx validations.
Self-serve remake/adjustment workflows for offices.
Granular analytics on case types, materials, and turnaround.
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