A centralized logistics ecosystem unifying CRM, shipment management, TMS, WMS, driver apps, POD tracking, and API-driven freight coordination — across New Zealand, Fiji, and Australia.
Client: UB Freight
UB Freight is a multinational freight forwarding and logistics company operating across New Zealand, Fiji, and Australia — managing freight forwarding, transportation, customs coordination, warehouse operations, dispatch, and customer-facing logistics across a large operational ecosystem.
Before the transformation, operations relied on fragmented systems, spreadsheets, phone-based dispatching, and third-party tools, making centralized visibility and scalable coordination increasingly difficult as volumes grew. TechKopra approached the engagement as an operational-workflow transformation rather than a conventional software project — mapping the full logistics lifecycle and engineering a connected ecosystem aligned to UB Freight’s real workflows.
The platform unified CRM, shipment management, TMS, WMS, driver applications, POD tracking, and API-driven freight coordination into one system-driven operation — with hardware-integrated warehouse workflows (ScanTrax) and real-time visibility across bookings, dispatch, drivers, and customers. The engagement continues as an ongoing operational-technology partnership.
“TechKopra didn't just digitize our processes — they understood how freight actually moves across our branches. We went from chasing updates on the phone to real-time visibility across the whole shipment lifecycle.”
Freight forwarding, transportation, warehouse, dispatch, and customer workflows were consolidated from spreadsheets, email, phone dispatching, and third-party tools into a single connected platform (CRM + TMS + WMS + driver operations) — reducing dependency on disconnected systems and manual coordination.
Operational teams, drivers, warehouse staff, and customers gained real-time visibility across bookings, dispatch, POD tracking, warehouse movement, and delivery — replacing phone-based follow-ups with system-driven status synchronization.
Warehouse workflows were modernized through WMS and ScanTrax scanner integration — automating parcel and weight synchronization directly into operational workflows, cutting manual handling and improving accuracy and warehouse visibility.
The ecosystem was engineered as a scalable foundation — supporting 1000+ customers, 200+ users, 40+ drivers, and 10+ warehouses across three countries, with shipping-line and trucking-fare API integrations and room to grow into automation and analytics.
The complete enterprise version — solution architecture, role-based workflows, integrations, security & governance, and the full operational KPIs.
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