A centralized operational platform that streamlines case intake, CAD/CAM workflows, technician coordination, production tracking, dispatch, and billing across a scalable dental production environment.
Client: Hudson & MCL Dental Labs
Hudson & MCL Dental Labs are New York–based dental production and CAD/CAM laboratories serving clinics and dental professionals. As case volumes and production complexity grew, coordinating technicians, CAD/CAM files, dispatch, and delivery through spreadsheets, email, and third-party tools became a bottleneck — with limited visibility across the production lifecycle.
TechKopra approached the engagement as an operational-workflow transformation rather than a traditional software build. We mapped how cases move across clinics, coordinators, technicians, production, quality control, dispatch, and billing, then engineered a fully custom platform that unifies the entire lifecycle into one centralized, role-based system.
The result is a scalable digital foundation: real-time production visibility, secure large-file CAD/CAM handling, integrated billing, and multi-location readiness — with room to grow into automation and analytics.
“TechKopra didn't just build software — they understood how our lab actually runs. We finally have real-time visibility across production, and the platform scales with us as we grow.”
Case intake, technician assignment, CAD/CAM files, production tracking, dispatch, and billing were consolidated from spreadsheets, email, WhatsApp, and file-sharing tools into a single centralized system — giving every role a live view of the production lifecycle.
A core engineering focus was moving large CAD/CAM files without slowing operations. Backed by AWS S3, the platform supports uploads up to 1GB with responsive performance, centralized file visibility, and workflow-linked coordination.
Clinics, technicians, managers, and dispatch teams each get workflow-specific visibility and responsibilities — from case submission and CAD/CAM coordination to quality control, delivery tracking, and billing — keeping cross-functional coordination in sync.
Built to support 500–1000 clinics and 50–100 operational users, the platform provides a foundation that scales with clinic onboarding and production volume — ready for future automation, analytics, and mobile workflows.
The complete enterprise version — solution architecture, role-based workflows, integrations, security & governance, and the full operational KPIs.
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